Krungsri Smart Click

Question about Registration, USER ID and Password Set up

Q:	How do I register for the Krungsri Smart Click?
A:	Go to our Registration Page and fill in the required information to ensure that only you are able to do credit card account enquiry online. This is an easy process.

Q:	Why all these questions have been asked during the registration?
A:	We have set up a process to check the submitted information to ensure that the individual is in fact the owner of the card account registering his/her card and signing up for Krungsri Smart Click services.

Q:	How to set up a User ID?
A:	User ID must be alpha-numeric with minimum 6 characters and maximum 30 characters. All alphabets must be English character. User ID would be REJECTED if your User ID has been chosen by another user or Your User ID has violated the rules of setting up User ID: • Your User ID is less than 6 characters or more than 30 characters • Your User ID does not contain any alphabets • Your User ID does not contain any numeric • Your User ID is in Thai or other languages which is not English. • Your User ID contains any character which is NOT an alphabet, NOT a numeric such as . @ _ , %, # etc.

Q:	How to set up a Password?
A:	To set up password, the cardholder must follow the following logics. • Your password must be a minimum 8 –15 characters. The password must start and end with a letter. • Your password must contain at least 2 numeric numbers and 2 letters. For example, P@55wOrD. • Your password must contain only English character. • Your password can include spaces and full-stop or special characters such as @,-,_ but no other special characters such as $ # %, etc. • Your password must be case-sensitive. They must be repeated in the correct place within the password whenever you sign-in.

Q:	What if I hold many credit card brands under Krungsriayudhya Card Co.,Ltd., do I have to set a User ID and Password according to each card brand?
A:	No. If the cardholder hold both Krungsri Visa/MasterCard and/or HomePro Visa, you can simply register with one card and set up a User ID and Password one time . For next log-in, the cardholder can access online services for all cards by using single User ID and Password.

Q:	What if I forgot my Password?
A:	Go to Forgotten Password and enter the required information as displayed on the screen. Upon completion of the information, you will be receiving Temporary Password via your e-mail as given on registration within one day.

Q:	What if I forgot my User ID?
A:	Go to Forgotten User ID and enter the required information as displayed on the screen. Upon completion of the information, you will be receiving Temporary User ID via your e-mail as given on registration within one day.

Q:	Can all card brands under the management of Krungsriayudhya Card Co.,Ltd., use Krungsri Smart Click’s online services?
A:	Yes, except Krungsri Corporate Credit Card cardholders.

Q:	Why are you asking to change the Password at your first access to Krungsri Smart Click or when your Password has been locked?
A:	For data security system in your next access to Krungsri Smart Click, you will be requested to change the Password to ensure that only you know it and to make it easy for you to remember.

Q:	Why is my User ID locked?
A:	For data security protection and control, your User ID will be locked when you try to login with incorrect Password more than 3 times.

Q:	What should I do when my User ID has been locked?
A:	For Krungsri Visa/MasterCard or HomePro Visa Credit Cardholders, you will be requested to contact our Customer Service at 0-2646-3000 during operating hour 8.00-22.00 Monday through Sunday for the unlock. For Krungsri Visa Platinum, you can contact our Krungsri Platinum Credit Card Call Center at 0-2646-3555 24 hours Monday through Sunday.

Introducing a user-friendly & convenient online services offering a variety of services such as…

• Enquire about information of credit card account

• Enquire about the last billing statement or the past six months billing statements

• Enquire about the unbilled transaction (recent transaction)

• Check your current Krungsri Bonus point

• View Krungsri Bonus E-Catalogue

• Single Card Online Redemption for Merchandise, Coupon, or Royal Orchid Plus Mileage

• Submit of the Krungsri Bonus or Royal Orchid Plus redemption form online in case of Point Combination from multiple primary cards under the same name-surname.

• Check Redemption Status and Redemption History of the past 3 months.

• Online Card Activation during 6.00 a.m.-10.00 p.m. everyday

• Krungsri Online Payment (Bank of Ayudhya’s online payment channel)

• Send your message, change of address, and online comment.

Password Setup

• To set password, the cardholder must follow the following logics.

- Your password must be a minimum 8 –15 characters. The password must start and end with a letter. Your password must contain at least 2 numeric numbers and 2 letters. For example, P@55wOrD.
- Your password must contain only English character.
- Your password can include spaces and full-stop or special characters such as @,-,_ but no other special characters such as $ # %, etc.
- Your password must be case-sensitive.

• Password would be REJECTED if:

- Your new Password is the same as your existing or previous Password; OR
- Your Password has violated the rules of setting up Password:
- Your password contains User ID and reversed User ID e.g. if your user id is nickie02, then the sample password must not be nickie02abc, abc20eikcin and so forth.
- Your Password contains less than 8 or more than 15 characters
- Your Password does not contain any alphabet
- Your Password does not contain any numeric
- Your Password contain special characters other than what system can accept such as % $ #, etc.
- Your Password is in Thai or other languages which is not English.

Questions about the checking Krungsri Bonus Point and Online Redemption

Q:	Where can I check my Krungsri Bonus Point?
A:	You can log on and choose credit card number than you want to check the current Krungsri Bonus Point.

Q:	How can I make online redemption request?
A:	Step 1: You log on to Krungsri Smart Click and select E-Catalog Step 2: You can select Reward Category by using the following searching criteria • Search by Reward Category such as Platinum Rewards, Royal Orchid Plus Mileage, Lady’s Rewards, etc. • Search by point range • Search by Point +Cash range (partial point redemption) Step 3: Select product that you want to redeem by clicking at product code and identify quantity Step 4: Complete additional requirement (if any) Step 5: Click “Redeem” for redemption confirmation Step 6: You will receive redemption confirmation e-mail including redemption details.

Q:	How can I check Redemption History and Redemption Status?
A:	You can check your redemption status by selecting credit card number that you use for redemption within 3 months by identifying period, searching with product code or searching by PO Code.

Q:	Can I change or cancel my online redemption request once I've submitted it?
A:	No. You may change or cancel a current pending redemption by contacting our Call Centre. For Krungsri Visa/MasterCard or HomePro Visa Credit Cardholders, you will be requested to contact our Customer Service at 0-2646-3000 during operating hour 8.00-22.00 Monday through Sunday. For Krungsri Visa Platinum, you can contact our Krungsri Platinum Credit Card Call Center at 0-2646-3555 24 hours Monday through Sunday.

Questions about the general services of Krungsri Smart Click

Q:	What is Krungsri Smart Click?
A:	Krungsri Smart Click is online service developed by Krungsriayudhya Card Co., Ltd. as another channel for customer enquiry about credit card account, online redemption, change of personal details, or submitting customer service enquiry form. This is aimed for customers' highest satisfaction and convenience of using 24 hours services.

Q:	Who can register for Krungsri Smart Click?
A:	All Krungsri Visa/MasterCard Credit Cardholders or HomePro Visa Credit Cardholders (except Krungsri Corporate Credit Card Credit Card).

Q:	What are the services available in Krungsri Smart Click?
A:	The following services are offered to the cardholders • Enquire about information of credit card account • Enquire about the last billing statement or the past six months billing statements • Enquire about the unbilled transaction (recent transaction) • Check your current Krungsri Bonus point - View Krungsri Bonus E-Catalog • Single Card Online Redemption for Merchandise, Coupon, or Royal Orchid Plus Mileage • Submit of the Krungsri Bonus or Royal Orchid Plus redemption form online in case of Point Combination from multiple primary cards under the same name-surname. • Check Redemption Status and Redemption History of the past 3 months. • Online Card Activation during 6.00 a.m.-10.00 p.m. everyday • Krungsri Online Payment (Bank of Ayudhya’s online payment channel) • Send your message, change of address, and online comment

Q:	Is it safe to use Krungsri Smart Click services?
A:	You can fully trust on our data security system as you will be asked to enter your personal password every time you login. For more data security prevention, the session will be automatically timed out if your computer is inactive for more than 15 minutes.

Q:	Does my personal information safe and secure?
A:	Yes. your information is transmitted using a high level of encryption and is stored on a secured server.

Q:	Are there any service guarantees?
A:	The company assures you that the information you provide is for registration purposes. Your information is protected and will not be used by or shared with any other parties except the contractors who operate this service on our behalf.

Q:	What browser do I need to use for Krungsri Smart Click?
A:	To access Krungsri Smart Click, we recommend: • Personal Computer with Pentium 233 MHz processor, 32M RAM or higher • Modem 56 kbps. • Operating System: Window 98 or higher • Netscape Communicator 4.78 or Internet Explorer 5.0 with JavaScript, SSL, Cookies and Style Sheet enabled • Internet Access • Color Monitor: Resolution 256; 800 x 800

Q:	Can I use Krungsri Smart Click from a different computer than the one where I signed up?
A:	Yes. This is one of the benefits of Krungsri Smart Click, which enable you to access our services from any computer.

Q:	What if my computer happens to be shut down or disconnected while being online with Krungsri Smart Click?
A:	As one of data security system, your User ID will be automatically disconnected from our server and any uncompleted transaction will be cancelled.

Registration

Simply follow these steps:

Step 1
Select preferred language – Thai or English

Step 2
Click at link “If you don't have an account, please click here Register” to access ‘Set up’ screen.

Step 3
Set up User ID

Step 4
"Card Number" field with 16-digit number printed on the front of your credit card.

Step 5
Enter “Card Expiry Date” with indicated Month and Year embossed on the front of your credit card.

Step 6
Enter First Name and Surname in English

Step 7
Select ID Type “Citizen ID” (for Thai Citizen) or “Passport Number” (for foreigners) and enter the number accordingly.

Step 8
Enter Birth date (DD-MM-YYYY)

Step 9
Set up Secured Question in English

Step 10
Set up Secured Answer in English

Step 11
Enter e-mail address

Step 12
Enter mobile phone number

Step 13
Consent in receiving e-newsletter
If you do not want to receive the e-newsletter, please click in the box.
If you want to receive the e-newsletter, you don’t have to click the box.

Step 14
Click “CONFIRM” once you complete the registration.

Step 15
Read terms and condition and click “CONFIRM” for accepting the terms.

Step 16
After successfully register and USER ID set up is completed, the system will show a confirmation message.

Step 17
After successfully register, the system will send temporary password to you through e-mail that you use for registration within 24 hours.

For the next login, you will enter USER ID and temporary password for entering the online services. System will request you to change the password to permanent password. After successfully change to permanent password, system will automatic bring you to the main service page for you to choose the credit card number that you want to proceed with online transaction.

User ID Setup

• User ID must be alphanumeric with minimum 6 characters and maximum 30 characters. All alphabets must be English character.

• User ID would be REJECTED if:

- Your User ID has been chosen by another user or Your User ID has violated the rules of setting up User ID
- Your User ID is less than 6 characters or more than 30 characters
- Your User ID does not contain any alphabets
- Your User ID does not contain any numeric
- Your User ID is in Thai or other languages which is not English.
- Your User ID contains any character which is NOT an alphabet, NOT a numeric such as . @ _ , %, # etc

User ID& Password Setup

Strengthen secured sign-on control by allowing you to set your own security questions with answers for authentication when accessing through user ID & password.

Apply Card

Promotion

Promotion

โปรโมชั่นพิเศษ

Redemption

Krungsri Smart Click

Services